Episode 24: Secrets to Calming Nervous Clients

Right now we are all facing challenges both professionally and personally.  Clearly we are concerned for our clients and helping them navigate the crisis, but we are also personally impacted by the stress of serving clients and the reality of declining revenues and our own portfolio values.

Pinnacle Advisor Services is here to help you, the Independent RIA, to not only get through the current situation in good shape, but to set you up to thrive after the peak of the crisis has passed.

This episode addresses the most pressing concern we’ve heard from advisors – how do you kindly handle nervous clients, some of whom are keen to bail out entirely and take all their investments off the table and go to all cash.

John Hill, CEO of Pinnacle, will share some of his most impactful insights about working closely with nervous and uncertain clients and maintaining your client base.

You’ll learn:

• How to relate to clients as if you were a therapist, share their concerns and reassure them confidently
• How to read the data to show that their plans were built to bake this in, that the Monte Carlo strategy accounts for this, and that it sets them up for the coming growth curve
• How to show clients that markets have been overpriced, and that staying in is smarter than dropping out
• How to use cash set-asides to keep clients invested
• How to create a plan to help client reinvest cash more quickly later

Don’t miss this informative half hour of straightforward strategy and insight that could change the way you approach your clients for the foreseeable future.